Shipping and Returns

  If the items in your order which qualify for 'Free Shipping', your order ships FREE!
How do I return an item?

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If you are not completely satisfied with your purchase, we're here to help you. 

You have 30 calendar days to return an item from the date in which you received it. Unfortunately, we cannot offer a return, refund, or exchange if past 30 days from purchase. 

All items returned are required to have a receipt or a proof of purchase. 

Please do not send your purchase back to manufacturer. 

Returns are eligible only if your items have been unused and in same condition that you received it. In addition, returned item(s) must be in original packaging. 

Non-Returnable items include: 
Pre-built coils 
Gift Cards

REFUNDS (If Applicable) 
Once we receive your returned item, we will email you that it's been received, and we will inspect it. After inspection, we will contact you immediately on the status of your refund. This will inform you of approval or rejection of your refund. 
If your return is approved, your refund will be processed in a certain amount of days, and credit will automatically be applied to your original method of payment. 

If you have not received your refund, double check with your bank, your credit card company, and contact your bank. Processing time often takes a few days before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at 

EXCHANGES (If Applicable) 
We only exchange damaged or defective items. If you need to exchange it for the same item, please contact us at
Our address will be provided via e-mail. 

Shipping costs are non-refundable. You will be responsible for paying your own shipping costs for returning your item(s).

Orders placed before 6:00PM EST will be shipped next business day via Poland Postal System Mail or Priority Mail. Orders made after 6PM EST will be shipped on the following business day. For instance, if a customer places an order on Thursday evening at 5:00PM EST, their order will be shipped Friday morning. If a customer places an order on Friday evening at 6:30PM EST, their order will be shipped Monday morning (the following business day).

Tracking numbers will be sent to purchaser's registered email address. Once a package is passed onto the Postal Service it is no longer under the control of CHSR LLC.
For any orders lost by the Postal Service, please contact us at
 to report it. 

*Shipping delays may occur during holidays or new product releases. 

EU from 5 to 7 working days.

Other world from 7 to 20 working days.

If a package is lost during transit please contact us at

To return your product, please e-mail us for shipping address information. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

For any questions, concerns, or for more information on Returns & Refunds, please contact us at